New Jersey Institute of Technology

Department of Industrial and Manufacturing Engineering

 

IE 662 Cognitive Engineering, Fall 2003

Class Schedule: Thursday 6:00 - 9:05 pm

Location: GITC 1202

 

Instructor: Harry E. Blanchard, PhD

Adjunct Instructor, NJIT, &

Principal Technical Staff Member,

AT&T Shannon Labs, Florham Park, NJ

 

Phone: (973) 360-8095

Fax: (888) 866-4891

Email: hblanchard@research.att.com

http://www.hblanchard.com/

Office Hours: By appointment only

 

 

 

Week

Date

Topic

Readings

1

9/4

Introduction to Cognitive Ergonomics
User Experience, Cost Justification

Preece ch. 1,2

2

9/11

Cognitive Psychology Overview I
Applying Psychology to Design, Human Memory

Preece ch. 3-7

3

9/18

Cognitive Psychology Overview II
Perception, Attention, Mental Models

Preece ch. 17, 18, Nielsen, Molich

4

9/25

Usability Methods I
Design Process, Requirements, Task Analysis

Preece ch. 19, 20,
Day § 4.5 pp. 353-370

5

10/2

Usability Methods II

Heuristic Analysis, Standards & Guidelines

Preece ch. 22, 27

6

10/9

Usability Methods III

Usability Testing, Prototyping, Experiments

Preece ch. 29, 30, 31

7

10/16

Midterm Examination

 

8

10/23

Human-Computer Interaction

Preece ch. 11, 12

9

10/30

Internet and World Wide Web Applications and Design
Project Outlines Due

Preece ch. 13, 14, 15

10

11/6

Groupware and Computer Supported Cooperative Work Intelligent Agents and Intelligent Systems

Preece ch. 9, 10, 16 Blanchard, Milewski

11

11/13

Telecommuications Applications

Bond, Blanchard

12

11/20

Speech Technology Applications

Boyce, Nass, Sheeder

13

11/25 (Tues)

Handheld Devices & Internet Appliances

Mohageg, Bergman

 

11/27-11/30

Thanksgiving Recess - no classes

 

14

12/4

Term Project Presentations

 

15

12/12-12/18

Final Exam Period

 

 

Course Goal

 

The purpose of this course is to introduce the application of human factors and cognitive psychology principles to the user interface design of Information Technology, including computer systems, groupware and communications, handheld devices and Internet applications, and automatic speech recognition interfaces. The course will provide grounding in the engineering design processes used to enhance the usability of products and services, and usability testing methods used by user interface designers. Secondly, major areas and design problems in human-computer interaction and Information Technology will be covered, with real world examples. Its scope is not limited to computers and web design, but will touch on all devices and systems which fall into communications and information technology, both hardware and software. The course would be appropriate for advanced undergraduates in engineering, computer science, and psychology, and an introductory course in ergonomics/human factors would be highly recommended. 

 

Text

 

Preece et al. (1994). Human-computer interaction.  Addison-Wesley. Selected chapter readings.

 

Readings  -- Available on-line at http://heb.freeshell.org/ie662/    (expires after semester completes)

Nielsen, J. (1993). Usability engineering. Chapter 1: Executive summary. Boston: Academic. (pp. 1-21).

Molich, R., & Nielsen, J. (1990). Improving a human-comuter dialogue. Communications of the ACM, 33, 3 (March), 338-348.

Day, M. C. and S. J. Boyce (1993). Human factors in human-computer system design. In M. Yovitz (ed.), Advances in Computers. New York, Academice Press. (selected sections)

Marshall, C., Nelson, C., & Gardiner, M. M. (1987). Chapter 8: Design guidelines. In M. M. Gardiner & B Christie (eds.), Applying cognitive psychology to user-interface design. Chichester: Wiley. (pp. 221-278)

Blanchard, H. E. and J. S. Angiolillo (1994). Visual displays in communications: A review of effects on human performance and preference. In SID International Symposium Digest of Technical Papers, 25, 375-378.

Milewski, A. E. and S. H. Lewis (1997). Delegating to software agents. International Journal of Human-Computer Studies, 46, 485-500.

Bond, C. and M. Camack (1999). Your call is important to us ... Please hold. Ergonomics in Design, 7(4): 9-15.

Blanchard, H. E., & S. H. Lewis (1999) Voice messaging user interface. In D. Gardner-Bonneau (ed.) Human factors and voice interactive systems. Boston: Kluwer. (pp. 257-284).

Boyce (2000). Natural spoken dialog systems for telephony applications. Communications of the ACM, 43(9), 29-34.

Nass, C. & K. M. Lee (2000). Does computer-generated speech manifest personality? An experimental test of similarity-attraction. Proceedings of the CHI 2000 Conference, pp. 329 - 336.

Sheeder, T. & Balogh, J. (2003). Say it like you mean it: Priming for structure in caller responses to a spoken dialog system. International Journal of Speech Technology, 6, 103-111.

Mohageg, M. F., and A.Wagner (2000). Design considerations for information appliances. In E. Bergman (ed.) Information appliances and beyond. San Francisco: Morgan Kaufman. (pp. 28-51)

Bergman, E., and Haitani, R. (2000). Designing the PalmPilot: A conversation with Rob Haitani. . In E. Bergman (ed.) Information appliances and beyond. San Francisco: Morgan Kaufman. (pp. 82-102)

 

Grading (tentative)

  Midterm exam: 30%         Final exam: 30%         Project: 30%         Assignment: 10%